Jennifer Convertibles - do NOT shop there!
I will write more about this later, but it has been a nightmare dealing with Jennifer Convertibles. Do NOT ever buy a single thing from them. Please read this great article about another person’s nightmare with this less-than-stellar business..
| Date | Outgoing call | Incoming call | Details |
| 1/11/2007 | 1-800-371-6111 | 5 min-request for someone to come out, tell them what cushion is broken, appt made for Jan. 28th | |
| 1/28/2007 | man shows up, takes pictues and says we need a new frame | ||
| 2/8/2007 | 1-800-371-6111 | 5 min-no answer | |
| 2/8/2007 | 1-800-371-6111 | 11 min-says nobody looked at pictures but will put in request for someone to do that and it will then take 28-45 days to get parts delivered, then I will have to call them so that someone can install parts | |
| 2/20/2007 | 1-800-371-6111 | 1 min-no answer | |
| 2/20/2007 | 1-800-774-8700 | 4 min-no answer | |
| 2/22/2007 | yes | Told that someone will be out to fix the couch on Feb 28th | |
| 2/28/2007 | 1-800-371-6111 | 4 min-no answer | |
| 2/28/2007 | 1-800-371-6111 | 2 min-no answer | |
| 2/28/2007 | 1-800-774-8700 | 4 min-told that appt was canceled but was never told, told to reschedule appt for Mar 14th | |
| 3/14/2007 | man shows up after being lost for ten minutes and takes one photo, wonders why it hasn’t been fixed after finding out another guy was already sent out to do the same thing two months ago | ||
| 3/21/2007 | 1-800-371-6111 | 4 min-no answer | |
| 3/21/2007 | 1-800-774-8700 | 8 min-told that this is the contractor and that they have put in requests to order parts but JC has to approve and they have not so I have to call them | |
| 3/21/2007 | 1-800-371-6111 | 32 min-on hold for first 15 min, Ray picks up but puts me back on hold for two minutes, he comes back and takes ten minutes to search my history, comes back to say it’s been over a year (Mar 11) since received the couch so we can’t get a replacement, he asks me what cushion it is if i am looking at the couch, he ordered parts and said it will be 28 days until parts come in | |
| 3/21/2007 | yes | 1 min-Ray calls back to confirm the correct cushion of the couch |